Refund policy

All our digital products, including Top Ups, Subscriptions, Game Keys, Software Keys, Accounts, Payments & E-wallets, Mobile Load, and Gift Cards, are final sale. Refunds or cancellations may only be considered before an order has been fulfilled or delivered not working, subject to verification and approval.

Digital Products

Due to the nature of digital goods, including but not limited to:

  • Digital top-ups
  • Mobile load and data
  • Gift cards
  • Game codes and software keys
  • Digital accounts subscriptions
  • Software and digital services

all sales are generally considered final once the product has been successfully delivered, redeemed, activated, credited, or accessed.

Digital products cannot normally be returned once delivered because they may be copied, redeemed, used, or accessed.

Eligible Refund Situations

A refund, replacement, or store credit may be considered if:

  • The customer was charged more than the confirmed order amount
  • A duplicate payment was successfully processed
  • Dahpay failed to deliver the purchased product
  • The product was invalid or defective upon delivery and the issue can be verified
  • An incorrect product was delivered due to an error on our side
  • A transaction failed and the payment was successfully collected without the product or service being delivered
  • Each request will be reviewed individually.

Warranty Policy

We provide a 14-day warranty for account products only, starting from the date and time the account details are delivered.

Coverage

The warranty covers:

  • Invalid login details provided upon delivery.

  • An account that does not match the purchased product description.

  • Loss of access or subscription benefits caused by a fault with the supplied account, provided the customer followed the product instructions.

Claim Duration and Requirements

Submit your claim within 14 days of account delivery through our customer support. Include:

  • Your order number.

  • A description of the issue.

  • Screenshots or a screen recording showing the error.

Never send passwords or one-time verification codes as claim evidence.

Claims are reviewed within 1–3 business days after the required information is received. If further investigation is needed, we will provide an updated timeline. Claims submitted within the warranty period remain eligible for review even if processing continues after the period ends.

Resolution

For an approved claim, we will help restore access or provide a suitable replacement. If neither is possible, a refund will be provided for the affected account product.

A replacement remains covered until the original warranty expiry date; it does not restart the 14-day period.

Exclusions

This warranty does not cover:

  • Top-ups, gift cards, voucher codes, games, software keys, or other non-account products.

  • Problems caused by unauthorized changes to account credentials, recovery details, region, or subscription settings.

  • Accounts shared, transferred, or resold contrary to the product instructions.

  • Suspensions or restrictions caused by customer misuse or violations of the service provider’s terms.

  • Device incompatibility, internet problems, or temporary platform outages.

  • Accidental purchases, change of mind, or issues occurring after the warranty expires.

These exclusions apply only where the excluded action or event caused the issue.

This warranty is additional to any rights available under applicable consumer law.

Non-Refundable Situations

Refunds may not be provided when:

  • The customer purchased the wrong product, denomination, region, platform, or subscription Incorrect information was provided by the customer
  • A digital code, key, account, or product has already been redeemed, activated, accessed, or used
  • The product is incompatible with the customer's device, account, region, or platform when compatibility information was available before purchase
  • The customer changed their mind after successful delivery
  • The product was lost, shared, stolen, or compromised after delivery The customer failed to follow instructions or provider requirements
  • A chargeback or payment dispute was filed before allowing us a reasonable opportunity to investigate the issue 

Refund Request Process

To request a review, contact our customer support and provide:

  • Order number or transaction ID Email address used for the order Proof of payment, if requested
  • A clear description of the issue Screenshots or other relevant evidence Refund requests should be submitted as soon as possible after discovering the issue.
  • We may request additional information to investigate and verify the claim. 

Refund Method

Approved refunds may be issued through:

  • The original payment method, where available Store credit
  • A replacement product
  • Another reasonable method agreed upon by ours and the customer
  • Processing times may vary depending on the payment provider, bank, or payment method.

ORDER CANCELLATION POLICY

Customers should contact us immediately if they wish to cancel an order.

Cancellation may only be possible if the order has not yet been processed, delivered, redeemed, activated, or fulfilled. 

Once a digital product has been delivered or processed, cancellation may no longer be possible.

We reserve the right to cancel orders due to:

  • Pricing or listing errors
  • Product availability issues
  • Payment verification problems
  • Suspected fraud or unauthorized activity
  • Technical errors
  • Violations of our policies

If an order is cancelled before successful fulfillment and payment has been successfully collected, we will review the appropriate refund or reversal process. 

CHARGEBACK AND PAYMENT DISPUTE POLICY 

If you experience an issue with an order, please contact us first so we can investigate and attempt to resolve the problem. Unauthorized or fraudulent chargebacks may result in:

  • Suspension or restriction of future purchases
  • Cancellation of pending orders
  • Submission of transaction records and delivery evidence to the relevant payment provider
  • Further action is where permitted by applicable law

Legitimate payment disputes will be handled in accordance with the applicable payment provider's procedures and legal requirements.